Address: Level 2, 696 Bourke St, Melbourne VIC 3000
Email: [email protected]
Authorised Representative Number: 1240305
Preparation date: 29/03/2016
Six Park is authorised to provide Financial Services by Bespoke Portfolio Pty Ltd, the holder of Australian Financial Services Licence number 341991 ( Bespoke, our licensee, the licensee ).
Bespoke can be contacted at:
Address: Level 2, 451 Little Bourke Street Melbourne VIC 3000
Email: [email protected]
This Financial Services Guide ( FSG ) is an important document. It provides you with information about Six Park Asset Management Pty Ltd ( Six Park, us, our, we ) and our services. Its purpose is to help you understand and decide whether to use any financial service we offer and includes:
Six Park offers an automated Managed Discretionary Account (“MDA”) service. What this means is that, when we provide financial services to you, we will be providing a service by which we will advise you on an appropriate investment program in one or more managed investment schemes or securities. The money you invest with us will be invested in accordance with your investment program. The Investment Program forms part of the MDA Agreement that will be provided to you.
The investments will be registered in your name, and you will retain ownership of them. As the MDA Manager appointed by Bespoke, it is our responsibility to make investments on your behalf. We will do so in accordance with the investment program. Full details of the investment program are in the MDA Agreement and Statement of Advice we will provide to you at the time we provide financial services to you.
When we provide Financial Services to you, both we and Bespoke act on your behalf. As an Authorised Representative of Bespoke, we also act on its behalf when providing financial services to you.
Our contact details are at the start of this FSG.
On our website, we provide information about how you may engage with our services.
You should read this information carefully before you engage our services. This information may be general in nature. When you receive general advice from us, we do not take into account your personal or financial objectives or needs. Accordingly, you should consider whether or not the advice is appropriate to your needs before you act on it.
Six Park will provide you with personal advice when you sign up for our MDA service. When you do this, you will be provided with an MDA Agreement and Statement of Advice (SOA).
Six Park is authorised to offer the following financial services to retail and wholesale clients:
Personal Financial advice on, and deal in, the following classes of financial products:
We are not authorised to provide advice relating to any other issues except those set out above. If these issues arise and are relevant to you, you should seek specific advice from the appropriate professionals.
You can only give us instructions through our website or our application. The method by which Six Park will accept your instructions is subject to you agreeing to the terms of the MDA Agreement that you will be provided with.
While the MDA Agreement is in force, you may also give us instructions in the following ways:
There are a number of costs, fees and commissions that you may be required to pay us, in order to use our services, set out in the tables below:
|Type of Expense||Account Value||Amount||How and when is it paid?|
|MDA Service fee||$10,000 and $199,999.99|
$200,000 and $499,999.99
|0.50% p.a. |
|Calculated on a monthly basis using an average monthly balance (e.g. balance at the start and end of the month).
Deducted from your CMA monthly in arrears on or around the 15th day of each month and paid to Six Park.
|ETF Management Fee||The management fees for the ETFs that Six Park utilizes typically range from 0.18% to 0.52% (current average of 0.26%)||Charged by ETF issuer and reflected in the share price of the ETF. As such, there are no direct cash fees paid by you.|
Please note that the Minimum CMA balance must be maintained. Should the balance fall below the minimum, Six Park may contact you requesting you top up your CMA.
If you are referred for insurance or a self-managed super fund and proceed with purchasing a product or service from our partners, Six Park may receive a referral fee, which is a percentage of the fees you pay to the partner.
So that we can provide you with MDA services, both Six Park and Bespoke have relationships with various service providers. These relationships facilitate the operation of the services we provide.
In particular, Macquarie Bank Limited has been engaged to provide Cash Management Account Services and OpenMarkets Australia Limited has been engaged to provide electronic trading services
From time to time, the parties with whom we have these relationships may change. We will advise you if they do.
Our directors and employees who provide the financial services described in this FSG are remunerated by way of salary and other employee benefits. They may also be eligible for a discretionary bonus. Some employees may hold shares in Six Park, and thereby derive a benefit from our positive performance.
Employees may from time to time receive other rewards, such as tickets to conferences or functions, or other forms of entertainment. It is not possible to determine in advance what (if any) additional benefits any employee will receive as these benefits are not generally attributed to any particular product or service they provide.
Bespoke receives a monthly fixed dollar licence fee from Six Park in return for authorizing Bespoke under its Australian Financial Services Licence.
You may request further details of the fees and benefits (including any commissions) that may be payable at any time by contacting us via email ([email protected]) or phone.
Our licensee has arrangements in place to maintain adequate professional indemnity insurance as required by s912B of the Corporations Act 2001. This insurance provides cover for claims made against the licensee and its representatives/employees including claims in relation to the conduct of representatives / employees who no longer work for the licensee but who did so at the time of the relevant conduct.
If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to you.
Step 1: Please contact [email protected] detailing the nature of your complaint. A Six Park representative will contact you to discuss the matter.
Step 2: If the matter is not satisfactorily resolved within seven days by talking with our representative, we will apply our internal complaints process to manage your concerns. In these circumstances the complaint will be escalated to the Complaints Manager of our licensee, Bespoke or you can contact them on 1300 652 511 or in writing at [email protected].
Step 3: If you still do not get a satisfactory outcome within 45 days, then you may send your complaint to the Financial Ombudsman Service (FOS) at GPO Box 3, Melbourne Victoria 3001. Bespoke is a member of FOS. Their toll-free number is 1300 780 808. The complaints service they provide is a free service. FOS is an independent body which has been approved by the Australian Securities and Investments Commission (ASIC) to deal with complaints against its members. To use the FOS, you must have firstly attempted to use our internal dispute resolution service.
You can contact the FOS on 1300 780 808 (if in Australia) or +613 9613 7366 (if outside Australia) or in writing at GPO Box 3, Melbourne, Victoria 3001, Australia. You can also contact the FOS through their website: www.fos.org.au, [email protected].
In order for us to provide the services to you, we must collect personal information about you.
You can find details about how we manage your privacy here.
Please retain this FSG for your reference and any future dealings with us. Documents which will form part of this FSG may also be added at a later date, and should be read in conjunction with this FSG. These documents will include the word “FSG” in the heading.